Anti-Coronavirus Measures

Property agencies were not banned from working by the National Civil Protection Agency, but as the nature of the business entails a large number of direct contacts, responsible agencies ceased core operations during the strictest lockdown. The whole Zagreb West Real Estate Agency Team worked from home, remaining available by phone and e-mail, with no activities in the field.

As restrictions on movement are in the relaxation phase, the demand for our services is on the rise, so we will be more active, putting into practice all recommended epidemiological guidelines. Most owners of our current listings continue to offer their properties, we are recording a steady increase in new listings, and the number of enquiries for buying and renting is rising slowly day by day.

None of our team members were in contact with infected persons. We behaved, and will continue to do so, responsibly, avoding unneccessary personal and business contacts.

We'll continue to do as much as possible from home, reducing office hours. We wash our hands almost too often. We have always cleaned and aired our offices regularly, and will continue to do so, additionally disinfecting all work stations and everything we touch several times per day, applying a 'just in case' approach, since scientific opinions about the virus surviving on surfaces vary. We clean our cars regularly, and disinfect them every day. We carry disinfectants, applying it to hands before making any contact with clients, and offer it to them. We wear masks and gloves to protect everyone we come in contact with, and have them at the clients' disposal.

We will check with owners whether they allow viewings, respecting decisions of those who will still not want any direct contacts, or who are protecting vulnerable persons. It will become preferable that owners are not present during the viewing, in order to reduce the number of persons in the same space. No more than two clients will be taken on a viewing. Agents will access the properties after disinfecting their hands, with gloves and masks on, without shoes, or with shoe covers, touching as few objects and surfaces as possible, remaining in the property for as little as possible, respecting the prescribed distances, both indoors and outdoors. We'll do any post-viewing consultations outdoors, over the phone or via e-mail. 

We will endavour to carry out other mediation activities-negotiating, commenting and exchange of documents etc., without direct contact. If we will have to meet, we'll exercise everything described above, avoiding any simultaneous contacts with more than the recommended number of persons, respecting the prescribed distances.

We will continuously monitor the development of the epidemiological situation, hoping that the number of infected persons will not rise rapidly due to the lifting of various restrictions. All business activities will be modified in accordance with the epidemiological situation. 

Stay healthy and safe!

Your Zagreb West Team.

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